{"id":19853,"date":"2024-09-18T15:19:55","date_gmt":"2024-09-18T13:19:55","guid":{"rendered":"https:\/\/www.snav.it\/?page_id=19853"},"modified":"2024-09-23T17:34:18","modified_gmt":"2024-09-23T15:34:18","slug":"rimborsi","status":"publish","type":"page","link":"https:\/\/snav.test3d0.it\/fr\/rimborsi","title":{"rendered":"SNAV Demande de Remboursement"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1672238184030{margin-top: 32px !important;margin-bottom: 72px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;]<div class=\"snav-page-title {{ $position }}\">\n    <h1>{{ $title }}<\/h1>\n<\/div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19870-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"19870\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/19853#wpcf7-f19870-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19870\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19870-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"col-xs-30 col-md-12\">\n\t<p><b>Vous devez annuler votre r\u00e9servation?<\/b>\n\t<\/p>\n\t<p>Avant de proc\u00e9der \u00e0 l\u2019annulation de votre billet, veuillez lire l\u2019article <b>\"Remboursements et modifications\"<\/b> de nos <a href=\"https:\/\/www.snav.it\/fr\/condizioni-di-trasporto\" target=\"_blank\" alt=\"condizioni di trasporto\" class=\"privacy\">Conditions de Transport<\/a>, ci-dessous:\n\t<\/p>\n\t<p><b>Art. 12.1\/Art. 10<\/b> Une fois que le contrat a \u00e9t\u00e9 conclu, il ne peut \u00eatre r\u00e9sili\u00e9 par les parties contractantes. Toutefois, par d\u00e9rogation \u00e0 l\u2019art. 400 du Code de la navigation, SNAV accorde aux passagers qui ont achet\u00e9 le billet en ligne ou par l\u2019interm\u00e9diaire d\u2019un contact centre et qui n\u2019ont plus l\u2019intention ou ne peuvent plus partir, le droit d\u2019obtenir le remboursement d\u2019une partie du prix du passage. \u00c0 l\u2019exception des frais de pr\u00e9vente et de r\u00e9servation, qui sont toujours \u00e0 la charge du passager et ne sont pas remboursables, le remboursement sera de 100% du prix du billet si la demande du passager via le formulaire suivant est re\u00e7ue au moins 90 jours avant la date de d\u00e9part, de 80% du prix du billet si la demande est re\u00e7ue dans la p\u00e9riode comprise entre le 89\u00e8me jour et 48 heures avant le d\u00e9part et de 50% si la demande est re\u00e7ue entre 48 heures et 4 heures avant le d\u00e9part.\n\t<\/p>\n\t<p>Aucun remboursement ne sera d\u00fb au passager qui soumet une demande d\u2019annulation entre 4 heures avant le d\u00e9part et le d\u00e9part, et dans le cas o\u00f9 il ne se pr\u00e9sente pas \u00e0 l\u2019embarquement pour quelque raison que ce soit (no show).\n\t<\/p>\n\t<p>Le prix total des billets avec des tarifs sp\u00e9ciaux mentionn\u00e9s dans l\u2019article suivant ou promus de temps en temps dans des brochures d\u2019information, des sites Web ou des agences de voyages n\u2019est pas remboursable.\n\t<\/p>\n\t<div class=\"col-xs-30 col-md-12\">\n\t\t<p><b>Veuillez indiquer le motif de l\u2019annulation:<\/b> *\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"motivo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"motivo\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Renonciation au voyage en connaissance des p\u00e9nalit\u00e9s selon les conditions de transport\">Renonciation au voyage en connaissance des p\u00e9nalit\u00e9s selon les conditions de transport<\/option><option value=\"D\u00e9part manqu\u00e9 en raison de mauvaises conditions m\u00e9t\u00e9orologiques et\/ou d\u2019une d\u00e9faillance du bateau\">D\u00e9part manqu\u00e9 en raison de mauvaises conditions m\u00e9t\u00e9orologiques et\/ou d\u2019une d\u00e9faillance du bateau<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-12\">\n\t\t<p><i>Si vous avez des suggestions pour am\u00e9liorer le service ou si vous souhaitez d\u00e9poser une reclamation, veuillez consulter la page <a href=\"https:\/\/www.snav.it\/en\/useful-information\/customer-care\" target=\"_blank\" alt=\"reclami e suggerimenti\" class=\"privacy\">Complaintes et Suggestions<\/a><\/i>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>Nom de famille *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>Prenom *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>Adresse e-mail *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>T\u00e9l\u00e9phone *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>Num\u00e9ro de billet \u00e0 annuler *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"biglietto1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"biglietto1\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-2\">\n\t\t<p><label>Port d\u2019embarquement *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"imbarco1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"imbarco1\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-2\">\n\t\t<p><label>Port de d\u00e9barquement *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"sbarco1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"sbarco1\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>Date de d\u00e9part *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"data1\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"data1\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-2\">\n\t\t<p><label>Heure de d\u00e9part *<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"ora1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"00:00\" value=\"\" type=\"text\" name=\"ora1\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>Deuxi\u00e8me billet \u00e0 annuler<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"biglietto2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"biglietto2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-2\">\n\t\t<p><label>Port d\u2019embarquement<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"imbarco2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"imbarco2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-2\">\n\t\t<p><label>Port de d\u00e9barquement<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"sbarco2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"sbarco2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-3\">\n\t\t<p><label>Date de d\u00e9part<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"data2\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"data2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-2\">\n\t\t<p><label>Heure de d\u00e9part<\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"ora2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"00:00\" value=\"\" type=\"text\" name=\"ora2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-12\">\n\t\t<p>Texte du message:\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"messaggio\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"\" name=\"messaggio\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-12 col-md-2\">\n\t\t<p>Joindre le billet: *\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"ticket\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".pdf,.jpg\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"ticket\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-30 col-md-12\">\n\t\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> Je comprends qu\u2019\u00e0 <u>l\u2019exception des frais de pr\u00e9vente et de r\u00e9servation<\/u>, le remboursement de ma r\u00e9servation sera de <b>80%<\/b> du prix du billet si vous soumettez la demande au plus tard 48 heures avant le d\u00e9part et de <b>50%<\/b> entre 48 heures et 4 heures avant le d\u00e9part. Comme indiqu\u00e9 dans les <a href=\"https:\/\/www.snav.it\/fr\/condizioni-di-trasporto\" target=\"_blank\" alt=\"condizioni di trasporto\" class=\"privacy\">Conditions de Transport<\/a>, \u00e0 l\u2019exception des d\u00e9parts annul\u00e9s en raison de conditions m\u00e9t\u00e9orologiques d\u00e9favorables et\/ou de d\u00e9faillance du bateau.\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> J\u2019ai lu la <a href=\"\/privacy\" target=\"_blank\" alt=\"termini di privacy\" class=\"privacy\">politique de confidentialit\u00e9.<\/a>\n\t\t<\/p>\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send request\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00a0\u00bb.vc_custom_1672238184030{margin-top: 32px !important;margin-bottom: 72px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19853","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/pages\/19853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/comments?post=19853"}],"version-history":[{"count":3,"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/pages\/19853\/revisions"}],"predecessor-version":[{"id":19878,"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/pages\/19853\/revisions\/19878"}],"wp:attachment":[{"href":"https:\/\/snav.test3d0.it\/fr\/wp-json\/wp\/v2\/media?parent=19853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}